Privacy Policy

Effective date: 9 November 2026

1. Introduction

Kucon Training and Consulting (Pty) Ltd, trading as Kucon Academy (“we”, “our” or “us”), respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, apply for training or participate in our programmes.

2. Personal Information We Collect

Depending on your interaction with us, we may collect:

• Full names and contact details.
• Email addresses and telephone numbers.
• Educational qualifications and relevant supporting documents.
• Application and enrolment information.
• Learner progress, assessment results and workplace experience records.
• Information you voluntarily provide through our enquiry forms, email or other communication channels.
• Technical information such as browser type and website usage information, where applicable.

Please do not submit sensitive personal information unless it is necessary for your application or training administration.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and provide programme information.
• Process applications and learner enrolments.
• Administer and deliver training programmes.
• Manage learner records, assessments and workplace experience.
• Monitor learner progress and provide academic support.
• Meet applicable QCTO, regulatory and quality-assurance requirements.
• Communicate important programme updates.
• Process payments and maintain financial records, where applicable.
• Improve our website, services and learner experience.

4. Sharing of Personal Information

We do not sell or trade your personal information.

Where necessary and lawful, information may be shared with authorised service providers, assessors, moderators, workplace supervisors, payment providers or relevant regulatory and quality-assurance bodies, including the QCTO.

Information will only be shared where there is a legitimate and lawful reason to do so, and appropriate safeguards will be applied.

5. Storage and Protection of Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.

Access to learner and applicant information is restricted to authorised individuals who require it for their duties.

Where third-party systems are used for website hosting, email, learning management or payment processing, those providers may process information on our behalf subject to appropriate safeguards and applicable legal requirements.

6. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws, regulations and QCTO record-keeping requirements.

When information is no longer required, it will be securely deleted, destroyed or de-identified where appropriate.

7. Your Rights Under POPIA

Subject to applicable legal requirements, you have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of information where legally permissible.
• Object to certain forms of processing.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

Requests relating to personal information may be submitted using the contact details below.

8. Cookies and Website Usage

Our website may use cookies or similar technologies to support website functionality, improve user experience and understand website usage.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms and external service providers.

We are not responsible for the privacy practices or content of those third-party websites. Visitors are encouraged to review their respective privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations or legal obligations.

The latest version will be published on our website with its effective date.

11. Contact Us

For questions, requests or concerns relating to this Privacy Policy or the processing of your personal information, please contact:

Kucon Training and Consulting (Pty) Ltd t/a Kucon Academy

Email: info@kuconacademy.co.za

Website: https://kuconacademy.co.za/

12. Complaints

If you believe that your personal information has been processed unlawfully, you may contact Kucon Academy using the details above. You also have the right to lodge a complaint with the Information Regulator of South Africa through its official website: https://inforegulator.org.za/.